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JimmyWork's avatar
JimmyWork
Iron Contributor
Sep 14, 2022
Solved

Intune App Protection Policies (The apps on this device are already managed)

Hi   One of our users got this error for some reason. The device is an iPhone, enrolled into Intune.   When the user opens Microsoft Teams they get the following error.   Remove Account The a...
Intune
Mobile Application Management (MAM)
mobile device management (mdm)
  • JKormos's avatar
    JKormos
    Oct 12, 2022
    Sorry for my delayed response; I was waiting to hear back. I have no actual technical details about the resolution, and it was confirmed it was an InTune issue that's been resolved. The Teams and Outlook apps should now start working. I told them to send me the technical details, even if I didn't understand it and they didn't.
rossonero's avatar
rossonero
Copper Contributor
Oct 03, 2022
Do we have any microsoft case number on this issue - so I can give that as reference ?. yes- for us it is a Team problem, nothing with outlook. Have downloaded latest Outlook and teams app etc - nothing changes
JKormos's avatar
JKormos
Brass Contributor
Oct 12, 2022
Sorry for my delayed response; I was waiting to hear back. I have no actual technical details about the resolution, and it was confirmed it was an InTune issue that's been resolved. The Teams and Outlook apps should now start working. I told them to send me the technical details, even if I didn't understand it and they didn't.
  • jaypatel1's avatar
    jaypatel1
    Copper Contributor
    Oct 27, 2022
    I resolved this issue by deleting IOS devices listed under Itune (Endpoint) manager. Delete the IOS devices assigned to the user and wait for about 1-2 hours. The user should be able to sign in after 2 hours.
  • JKormos's avatar
    JKormos
    Brass Contributor
    Oct 18, 2022
    The Microsoft Support engineers that worked on the ticket I opened stated that this was fixed by the InTune team. I asked them to send over the technical details with the fix and they did not. They also stated that they received multiple tickets about this issue and were aware of it. I was hoping to pass along more technical aspects of what happened and unfortunately, I did not get them.
  • JimmyWork's avatar
    JimmyWork
    Iron Contributor
    Oct 18, 2022
    The issue was solved for us now. Apps updated. User removed account on prompt then signed in again. Everything working
  • JVitner's avatar
    JVitner
    Copper Contributor
    Oct 17, 2022
    I solved my problem. We use OKTA. So even though the login routes me via Microsoft Authenticator, I would be re-routed to OKTA. I deleted my work account on OKTA. Now I can get into the Microsoft Apps with my work account. I then went back through the setup to use OKTA.
  • JVitner's avatar
    JVitner
    Copper Contributor
    Oct 17, 2022

    It was mentioned that this should be fixed, but who is saying that? Is Microsoft saying they have resolved the issue? I have read most of the posts and I believe I have a variation on what most people are seeing, but I don't think it has any real bearing on the problem. My iPhone 12 Pro "broke" and was replaced via Apple Care. I am running iOS 16. It appears most people affected have new iPhone 14's. As others have mentioned, this doesn't impact my access on my iPad. But the new iPadOS isn't out yet.

     

    I went to the App Library and did a search for "Microsoft". This produced a list of all the 365 apps on my iPhone. I verified that every app is logged out of my work account. I am logged into my personal 365 account on several apps (Word, Excel, and OneDrive). Authenticator adds my work account when I try to login. The other apps have no accounts defined as I only use them for work. I still get the error if I attempt to add my work account to any 365 app. I don't have Edge installed.

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