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JimmyWork's avatar
JimmyWork
Iron Contributor
Sep 14, 2022
Solved

Intune App Protection Policies (The apps on this device are already managed)

Hi   One of our users got this error for some reason. The device is an iPhone, enrolled into Intune.   When the user opens Microsoft Teams they get the following error.   Remove Account The a...
Intune
Mobile Application Management (MAM)
mobile device management (mdm)
  • JKormos's avatar
    JKormos
    Oct 12, 2022
    Sorry for my delayed response; I was waiting to hear back. I have no actual technical details about the resolution, and it was confirmed it was an InTune issue that's been resolved. The Teams and Outlook apps should now start working. I told them to send me the technical details, even if I didn't understand it and they didn't.
JKormos's avatar
JKormos
Brass Contributor
Sep 28, 2022

I confirmed that the network reset works for us as well! I first had the user update the Outlook app yesterday and that didn't fix it. Resetting All Network Settings worked like a charm, thank you! I had a Microsoft Support case open, and I passed this information along to them as the resolution.

Again for anyone joining this thread:  try to update the Outlook app from the App Store.  If this doesn't work do what Ted_Trullinger stated.  Settings > General > Transfer or Reset iPhone > Reset > Reset All Network Settings.  This does not reset any data, just network settings.

JKormos's avatar
JKormos
Brass Contributor
Sep 28, 2022
I have an update with some unfortunate news. The Reset All Network Settings only worked for a few hours and the user has the same issue again. Also doing the same thing with the Microsoft Teams mobile app as well.
  • heyyitsme1115's avatar
    heyyitsme1115
    Copper Contributor
    Sep 28, 2022

    JKormos I’ve got this problem too after transferring from my old ipad to my new ipad but havent tried the reset network solution yet. I logged out from all devices but the issue still cant be solved.

    • JKormos's avatar
      JKormos
      Brass Contributor
      Sep 30, 2022
      I'm hopping on a call with Microsoft Support this afternoon. I'll update everyone here whether I have useful information or not from them. Not sure about everyone else, our tenant had up to 18 advisories/incidents as of yesterday. Seems like they're making lots of changes due to the Basic Auth depreciation that takes place starting tomorrow. This is just a theory, and I wouldn't be surprised if this is the case.
    • rossonero's avatar
      rossonero
      Copper Contributor
      Sep 29, 2022
      Have issue on one device after upgrading to IOS 16 - and teams show this message

      Have tried everything. Update to latest teams version, reset MFA authenticator, network reset - still same issue
      • JKormos's avatar
        JKormos
        Brass Contributor
        Sep 30, 2022
        I'm curious, is this an iPhone 14 or a different model? We've only seen this happen with iPhone 14 in our tenant.
  • Ted_Trullinger's avatar
    Ted_Trullinger
    Copper Contributor
    Sep 28, 2022
    Ugh. Thanks for the info. Let's hope Microsoft puts out a permanent fix ASAP. I have not heard back from any of my 10-12 or so users with the issue since updating the Outlook mobile app version but standing by...
    • JKormos's avatar
      JKormos
      Brass Contributor
      Sep 28, 2022

      I had to open a new Microsoft Support case since they closed my other one out. If I have any details, I'll share them with everyone here. I have an iPhone XS Max with iOS 16.0.2 and can confirm that my phone seems to work.

      • EdisonY's avatar
        EdisonY
        Copper Contributor
        Mar 20, 2025

        Hi, it's been a long time since your last reply, and well, now I have the same problem, how did you end up solving it?

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