Forum Discussion
Intune App Protection Policies (The apps on this device are already managed)
- Sorry for my delayed response; I was waiting to hear back. I have no actual technical details about the resolution, and it was confirmed it was an InTune issue that's been resolved. The Teams and Outlook apps should now start working. I told them to send me the technical details, even if I didn't understand it and they didn't.
RESET NETWORK SETTINGS, Removed MS Authenticator account, Resetting MFA, Re-registering to MS Authenticator, Deleting MS Outlook app, making sure all Office apps were signed out especially Edge for iOS, Check Status on device in Company Portal, Re-Installed Outlook for iOS from Company Portal, Outlook found an existing account which we could reset by hitting CONTINUE. Bingo, Mail loaded without the Account needs to be removed message!
Now, I know not every single step above may need to be done as I have tried most of them except RESET NETWORK SETTINGS so I am leaning towards trying just that, removing Outlook for iOS app, Sync Company Portal, Re-installing Outlook from Company Portal on the next device...more to come...
PS: Have not heard back from Microsoft on the case yet...
I confirmed that the network reset works for us as well! I first had the user update the Outlook app yesterday and that didn't fix it. Resetting All Network Settings worked like a charm, thank you! I had a Microsoft Support case open, and I passed this information along to them as the resolution.
Again for anyone joining this thread: try to update the Outlook app from the App Store. If this doesn't work do what Ted_Trullinger stated. Settings > General > Transfer or Reset iPhone > Reset > Reset All Network Settings. This does not reset any data, just network settings.
- I have an update with some unfortunate news. The Reset All Network Settings only worked for a few hours and the user has the same issue again. Also doing the same thing with the Microsoft Teams mobile app as well.
JKormos I’ve got this problem too after transferring from my old ipad to my new ipad but havent tried the reset network solution yet. I logged out from all devices but the issue still cant be solved.
- I'm hopping on a call with Microsoft Support this afternoon. I'll update everyone here whether I have useful information or not from them. Not sure about everyone else, our tenant had up to 18 advisories/incidents as of yesterday. Seems like they're making lots of changes due to the Basic Auth depreciation that takes place starting tomorrow. This is just a theory, and I wouldn't be surprised if this is the case.
- Ugh. Thanks for the info. Let's hope Microsoft puts out a permanent fix ASAP. I have not heard back from any of my 10-12 or so users with the issue since updating the Outlook mobile app version but standing by...
I had to open a new Microsoft Support case since they closed my other one out. If I have any details, I'll share them with everyone here. I have an iPhone XS Max with iOS 16.0.2 and can confirm that my phone seems to work.
