Forum Discussion
Solved
Intune App Protection Policies (The apps on this device are already managed)
Hi One of our users got this error for some reason. The device is an iPhone, enrolled into Intune. When the user opens Microsoft Teams they get the following error. Remove Account The a...
- Sorry for my delayed response; I was waiting to hear back. I have no actual technical details about the resolution, and it was confirmed it was an InTune issue that's been resolved. The Teams and Outlook apps should now start working. I told them to send me the technical details, even if I didn't understand it and they didn't.
The update did not fix it for me. I just solved this on my new iphone 14 pro with the help of my work's IT staff. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Network Settings. This will only reset the network connections on your phone. No other data will be touched with this.
- Microsoft resolved this with new Outlook for iOS version 4.2238.0 released 1 day ago. Have users update Outlook mobile app via the Apple App Store and issue is resolved. Thanks.
Ted_Trullinger I updated my app and was able to use Outlook all morning, but just got the error message again. I'm not sure the fix was totally successful.
- Oh Boy... I did reset network settings for someone but they also updated the Outlook app at that same time so I believe the app version fixed the issue. A few other users only updated the app like you and it resolved the issue for them. I have not heard back from them yet and hopefully I do not but thanks for letting me know what you are seeing.
