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Solved
Intune App Protection Policies (The apps on this device are already managed)
Hi One of our users got this error for some reason. The device is an iPhone, enrolled into Intune. When the user opens Microsoft Teams they get the following error. Remove Account The a...
- Sorry for my delayed response; I was waiting to hear back. I have no actual technical details about the resolution, and it was confirmed it was an InTune issue that's been resolved. The Teams and Outlook apps should now start working. I told them to send me the technical details, even if I didn't understand it and they didn't.
OK, this process just worked on a device with the issue!
RESET NETWORK SETTINGS, Removed MS Authenticator account, Resetting MFA, Re-registering to MS Authenticator, Deleting MS Outlook app, making sure all Office apps were signed out especially Edge for iOS, Check Status on device in Company Portal, Re-Installed Outlook for iOS from Company Portal, Outlook found an existing account which we could reset by hitting CONTINUE. Bingo, Mail loaded without the Account needs to be removed message!
Now, I know not every single step above may need to be done as I have tried most of them except RESET NETWORK SETTINGS so I am leaning towards trying just that, removing Outlook for iOS app, Sync Company Portal, Re-installing Outlook from Company Portal on the next device...more to come...
PS: Have not heard back from Microsoft on the case yet...
RESET NETWORK SETTINGS, Removed MS Authenticator account, Resetting MFA, Re-registering to MS Authenticator, Deleting MS Outlook app, making sure all Office apps were signed out especially Edge for iOS, Check Status on device in Company Portal, Re-Installed Outlook for iOS from Company Portal, Outlook found an existing account which we could reset by hitting CONTINUE. Bingo, Mail loaded without the Account needs to be removed message!
Now, I know not every single step above may need to be done as I have tried most of them except RESET NETWORK SETTINGS so I am leaning towards trying just that, removing Outlook for iOS app, Sync Company Portal, Re-installing Outlook from Company Portal on the next device...more to come...
PS: Have not heard back from Microsoft on the case yet...
Ted_Trullinger The issue is supposedly fixed with the latest version of Outlook that was released yesterday. Got confirmation from our users that it's working
- Well this is even better news! I wish Microsoft support reached out to me on my open case to tell me that but appriciate you, Radhika1425. Thx!
- It is working for me; the latest outlook app update seems to fix the issue; I have not done anything apart from updating the app as usual on my iPhone.
