Forum Discussion

JimmyWork's avatar
JimmyWork
Iron Contributor
Sep 14, 2022
Solved

Intune App Protection Policies (The apps on this device are already managed)

Hi   One of our users got this error for some reason. The device is an iPhone, enrolled into Intune.   When the user opens Microsoft Teams they get the following error.   Remove Account The a...
Intune
Mobile Application Management (MAM)
mobile device management (mdm)
  • JKormos's avatar
    JKormos
    Oct 12, 2022
    Sorry for my delayed response; I was waiting to hear back. I have no actual technical details about the resolution, and it was confirmed it was an InTune issue that's been resolved. The Teams and Outlook apps should now start working. I told them to send me the technical details, even if I didn't understand it and they didn't.
JandoWI's avatar
JandoWI
Copper Contributor
Sep 20, 2022

JimmyWork 

 

I have the same issue when restoring an Apple iPhone 14 Pro Max (iOS 16.0.1) from iCloud backup.  Even after deleting all Microsoft apps and work profiles, the problem persisted.  The only fix was a full reset without a restore from the backup.

Mr_JJ566's avatar
Mr_JJ566
Copper Contributor
Sep 21, 2022

HI

 

Does anyone have a solution to this? I have done everything I can think of, and still not resolved.

  • radhika1425's avatar
    radhika1425
    Copper Contributor
    Sep 22, 2022
    Doesn't look like there's currently a solution for this but it's at least a known issue MS is looking into Details
    Title: Some users can't access Microsoft 365 services after their Azure Active Directory (AD) Object ID (OID) has changed

    User Impact: Users with app protection policy can't use Microsoft 365 services from iOS devices after their Azure AD OID has changed.

    More Info: This issue impacts users who have a new Azure Active Directory (AD) Object Identifier (OID), which can occur by having their account deleted and recreated with the same User Principal Name (UPN).

    Current Status: Microsoft Intune recently changed to using the OID rather than the UPN to identify users. Users that are using the same UPN but have had an OID change are blocked from accessing Microsoft apps assigned with app protection policies. We're exploring options to update the client library to remediate impact.
    • Ted_Trullinger's avatar
      Ted_Trullinger
      Copper Contributor
      Sep 23, 2022

      We are seeing this same issue. It's not just iPhone 14's. I have a user with an iPhone 12 running 15.6.1 which has the issue. We have approx. 10 re-hires which have the issue. Does anyone have a link to Microsoft actually working on a resolution on this issue that I can follow? Thanks!

      • TimoHilbertz's avatar
        TimoHilbertz
        Copper Contributor
        Sep 26, 2022

        Ted_Trullingercan confirm, we also have one user with an older iPhone. There haven't been any changes for the AAD account for that user recently.

    • JimmyWork's avatar
      JimmyWork
      Iron Contributor
      Sep 23, 2022
      This is atleast some great news, they are aware of what the issue is, i guess we just wait for a fix to implemented. Thank you for updating this

Resources