Forum Discussion
Solved
Intune App Protection Policies (The apps on this device are already managed)
Hi One of our users got this error for some reason. The device is an iPhone, enrolled into Intune. When the user opens Microsoft Teams they get the following error. Remove Account The a...
- Sorry for my delayed response; I was waiting to hear back. I have no actual technical details about the resolution, and it was confirmed it was an InTune issue that's been resolved. The Teams and Outlook apps should now start working. I told them to send me the technical details, even if I didn't understand it and they didn't.
I have the same issue when restoring an Apple iPhone 14 Pro Max (iOS 16.0.1) from iCloud backup. Even after deleting all Microsoft apps and work profiles, the problem persisted. The only fix was a full reset without a restore from the backup.
HI
Does anyone have a solution to this? I have done everything I can think of, and still not resolved.
- Doesn't look like there's currently a solution for this but it's at least a known issue MS is looking into Details
Title: Some users can't access Microsoft 365 services after their Azure Active Directory (AD) Object ID (OID) has changed
User Impact: Users with app protection policy can't use Microsoft 365 services from iOS devices after their Azure AD OID has changed.
More Info: This issue impacts users who have a new Azure Active Directory (AD) Object Identifier (OID), which can occur by having their account deleted and recreated with the same User Principal Name (UPN).
Current Status: Microsoft Intune recently changed to using the OID rather than the UPN to identify users. Users that are using the same UPN but have had an OID change are blocked from accessing Microsoft apps assigned with app protection policies. We're exploring options to update the client library to remediate impact.We are seeing this same issue. It's not just iPhone 14's. I have a user with an iPhone 12 running 15.6.1 which has the issue. We have approx. 10 re-hires which have the issue. Does anyone have a link to Microsoft actually working on a resolution on this issue that I can follow? Thanks!
