Forum Discussion
Intune App Protection Policies (The apps on this device are already managed)
- Sorry for my delayed response; I was waiting to hear back. I have no actual technical details about the resolution, and it was confirmed it was an InTune issue that's been resolved. The Teams and Outlook apps should now start working. I told them to send me the technical details, even if I didn't understand it and they didn't.
JimmyWork Team, We found the solution for my org without erasing the device. For every MS app on the iPhone you need to log out of each one individually and delete the account from Authenticator (if being used). This includes: Outlook, Teams, OneDrive, OneNote, PowerPower, Word, Excel, etc and MOST importantly Edge (iOS). Then, Outlook allowed the account to register correctly and every other application loaded correctly. MS Edge turned out to be the hold out on our end with iOS 16.0.1
- Thank you for sharing I will try this on the device as soon as I can and report back.
Morey Haber I tried this and it didn't work but there is the possibility we missed an app that was logged in, which I imagine would hinder everything. The next time it pops up I'll definitely work with the user more thoroughly to make sure we get every single one. Thanks for the reply!
