We have many users that want to purchase Huawei as a preferred personal phone in our company, and i have recently purchased a P20 Pro with Android 8.1 to test in my environment for Android Work Profile. Now i have configured everything after specs, with managed google play and approved what needs to be approved, but attempting to enroll the device, it stops at the "Halfway there" page, and then nothing happens. Is there a problem enrolling Huawei devices with a Work Profile? The specifications to Google merely says Android 5.0 as a minimum requirement. So what am i doing wrong, or is Huawei not supported for this?

Hi ThoFord Based on what I have read so far I would not jump to Intune being the issue (well not a bug anyway).You have setup Android Enterprise and want to use Work Profile (do not use the traditional Device Admin setup), other users have this device model working with Intune and it is listed as Android Enterprise Recommended on googles site (this is a very small list and takes a lot more work to get the AER badge). Next steps;Test another device against your Intune config (not the same make/model, a similar OS version would be ideal but not necessary)Get the log from Email Support when you have the enrollment issue (as per screenshot)Generate a bugreport and take a lookAlso;Make sure you have licences for enrolment (second test device enrollment will help understand if this is an issue)Enrollment Restrictions, start with just the Defaults and only allow Android work profile and not Android without any additional restrictions (i.e. OS, Personally Owned). I have seen some restrictions cause problems.Make sure you are not blocking enrollment via any other method (Conditional Access)Last;Log a job with Microsoft Support

Hi Thomas, I sorry but I did not tried to enroll to enroll a P20 since September last year so I could not say if there is a specific problem for the moment.I remember, that I have experienced some glitches including with the Intune company portal.You can try a factory reset on your test device which, of course might be difficult to perform on an "in-use" personal device, and start again. A few questions:Did you try to "soft reset" (shutdown) the P20 and start again ? I know it seems stupid but it helps sometimes.Did you try, to remove the company portal and install it again from your user account google play store?Do you use EM+S with Mobility (MDM and MAM setup) and it is setup correctly ?Are the user account you use to enroll your device able to join devices to Azure AD?Are enrollment restrictions configured to Allow android for Work profile and the correct version number (if configured)?Did you set conditional access policies?Did you approved the Intune company portal in Google Play storeDid you deployed the Intune Company portal to your test user account ?Kr,

Since this is a phone for testing, i can pretty much to what i want too it:) I have done at least 5 factory resets when testing, each attempt failed at the same level using Android Work Profile. So i assume hard reset is more effective then soft reset, so that should answer those questions.EMS License is added, and this this the enrollment process, MAM is not in the loop, we only use MDM. This device is isolated to the Work Profile restrictions for this specific test user as other devices use the normal Android enrollment process. Min version number is set to 5.0+ so it should be good. Managed Google Play is configured in Intune, Company Portal, Outlook and and Authenticator are approved as apps for this purpose. Everything seems in order, the process hangs when The personal company portal seems to try and launch the work profile company portal to install this. After reviewing many google searches/twitter, it seems MS is aware that this is a problem, so it might be a Huawei issue.

In past I have seen issues with Android legacy device management on Huawei devices. Google provides Android Enterprise (AFW) recommended devices and Huawei P20 Pro is listed so technically it should work in countries outside China. https://www.android.com/enterprise/device-collection/#android_enterprise_recommended

Yes, Technically it should, but it doesnt yet. Im waiting for the Android Pie to come out, should be around the corner now i hope, since they are a bit delayed. but if Pie also fails, i will have consider this a failure for AFW policy config.

Huawei and Android Work Profile | Microsoft Community Hub

Herve_Richard
Copper Contributor
Jan 31, 2019
Hi Thomas,

I sorry but I did not tried to enroll to enroll a P20 since September last year so I could not say if there is a specific problem for the moment.
I remember, that I have experienced some glitches including with the Intune company portal.
You can try a factory reset on your test device which, of course might be difficult to perform on an "in-use" personal device, and start again.

A few questions:
Did you try to "soft reset" (shutdown) the P20 and start again ? I know it seems stupid but it helps sometimes.
Did you try, to remove the company portal and install it again from your user account google play store?
Do you use EM+S with Mobility (MDM and MAM setup) and it is setup correctly ?
Are the user account you use to enroll your device able to join devices to Azure AD?
Are enrollment restrictions configured to Allow android for Work profile and the correct version number (if configured)?
Did you set conditional access policies?
Did you approved the Intune company portal in Google Play store
Did you deployed the Intune Company portal to your test user account ?
Kr,
- ThoFord
  Brass Contributor
  Jan 31, 2019
  Since this is a phone for testing, i can pretty much to what i want too it:)
  
  I have done at least 5 factory resets when testing, each attempt failed at the same level using Android Work Profile.
  
  So i assume hard reset is more effective then soft reset, so that should answer those questions.
  EMS License is added, and this this the enrollment process, MAM is not in the loop, we only use MDM.
  
  This device is isolated to the Work Profile restrictions for this specific test user as other devices use the normal Android enrollment process. Min version number is set to 5.0+ so it should be good.
  
  Managed Google Play is configured in Intune, Company Portal, Outlook and and Authenticator are approved as apps for this purpose.
  
  Everything seems in order, the process hangs when The personal company portal seems to try and launch the work profile company portal to install this.
  
  After reviewing many google searches/twitter, it seems MS is aware that this is a problem, so it might be a Huawei issue.
  - Shuchi Mehta
    Brass Contributor
    Feb 04, 2019
    In past I have seen issues with Android legacy device management on Huawei devices. Google provides Android Enterprise (AFW) recommended devices and Huawei P20 Pro is listed so technically it should work in countries outside China.
    https://www.android.com/enterprise/device-collection/#android_enterprise_recommended
Matej_Brcic
Copper Contributor
Mar 15, 2019
ThoFord

Hello Thomas, I had the same issue, its one bug with HUAWEY phones.
If I understand you well, with Intune company Portal application you can not enroll on Intune?
Problem I solved with battery settings on the Huawey device.
Going on Settings--> > Battery--> > Launch--> > (exclude Company Portal that manage automatically) set up manage manually. and click OK.
I hope it helped you
- ThoFord
  Brass Contributor
  Mar 15, 2019
  Matej_Brcic
  
  Im still waiting for Android Pie as it might fix the bug. This is enrollment with the Android for Work Profile that is not working.
  
  and until it do, i cant allow Huawei Purchases internally..
  - AndrewDawson
    Brass Contributor
    Mar 15, 2019
    Hi ThoFord
    
    Gather an adb bugreport and raise a ticket with Huawei (I would not wait for Android Pie to fix this fault)
    https://developer.android.com/studio/debug/bug-report#bugreportadb
    
    The bug report output will be fairly lengthy, however should contain some clue as to why it stopped working.
    
    You may also want to check in with Microsoft Support to see if they have seen this issue before.
    
    ,Andrew
Alexander Vanyurikhin
Iron Contributor
Mar 25, 2019
ThoFord
I'm actually using P20 Pro as my daily driver configured with work profile. And that was configured on Android 8 and continued to work with Android 9 without any issues.
- ThoFord
  Brass Contributor
  Mar 27, 2019
  Maybe something changed with Intune enrollment during this time. Ill try again tomorrow and see if anything has changed since last.
  - Tomas Tuba
    Copper Contributor
    Apr 03, 2019
    Hi,
    ThoFord
    
    Any news?
    I have probably the same problem on some Huawei P9 lite and P10 lite devices. They cannot create Work Profile successfully... It may happens after some Android update (I guess...).
    
    tt
jpesteban
Copper Contributor
Feb 01, 2024
ThoFord
2024 and I tried this way it works for me, now my Intune Company Profile is working, btw I'm using Huawei Matepad 11.
https://www.youtube.com/watch?v=QpFXTUgZcY8
jpesteban
Copper Contributor
Feb 01, 2024
Here's a way to make Intune Company Portal works with your Huawei Devices. I have discovered this after searching many times.
https://www.youtube.com/watch?v=QpFXTUgZcY8

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Huawei and Android Work Profile

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