Forum Discussion
Huawei and Android Work Profile
Hi Thomas,
I sorry but I did not tried to enroll to enroll a P20 since September last year so I could not say if there is a specific problem for the moment.
I remember, that I have experienced some glitches including with the Intune company portal.
You can try a factory reset on your test device which, of course might be difficult to perform on an "in-use" personal device, and start again.
A few questions:
- Did you try to "soft reset" (shutdown) the P20 and start again ? I know it seems stupid but it helps sometimes.
- Did you try, to remove the company portal and install it again from your user account google play store?
- Do you use EM+S with Mobility (MDM and MAM setup) and it is setup correctly ?
- Are the user account you use to enroll your device able to join devices to Azure AD?
- Are enrollment restrictions configured to Allow android for Work profile and the correct version number (if configured)?
- Did you set conditional access policies?
- Did you approved the Intune company portal in Google Play store
- Did you deployed the Intune Company portal to your test user account ?
Kr,
Since this is a phone for testing, i can pretty much to what i want too it:)
I have done at least 5 factory resets when testing, each attempt failed at the same level using Android Work Profile.
So i assume hard reset is more effective then soft reset, so that should answer those questions.
EMS License is added, and this this the enrollment process, MAM is not in the loop, we only use MDM.
This device is isolated to the Work Profile restrictions for this specific test user as other devices use the normal Android enrollment process. Min version number is set to 5.0+ so it should be good.
Managed Google Play is configured in Intune, Company Portal, Outlook and and Authenticator are approved as apps for this purpose.
Everything seems in order, the process hangs when The personal company portal seems to try and launch the work profile company portal to install this.
After reviewing many google searches/twitter, it seems MS is aware that this is a problem, so it might be a Huawei issue.
In past I have seen issues with Android legacy device management on Huawei devices. Google provides Android Enterprise (AFW) recommended devices and Huawei P20 Pro is listed so technically it should work in countries outside China.
https://www.android.com/enterprise/device-collection/#android_enterprise_recommended
Yes, Technically it should, but it doesnt yet.
Im waiting for the Android Pie to come out, should be around the corner now i hope, since they are a bit delayed.
but if Pie also fails, i will have consider this a failure for AFW policy config.
