Forum Discussion
enrolling in Intune MacBook Pro with an M5 Pro
Hi, for ADE enrollment on a new Mac, I would check the basics before going deep into Intune.
Good steps:
1. Confirm the Mac serial appears in Apple Business Manager.
2. Confirm it is assigned to the correct Intune MDM server.
3. Sync the enrollment program token in Intune.
4. Confirm the enrollment profile is assigned.
5. Test enrollment on a simple network with no proxy/captive portal.
If Wi-Fi works but enrollment does not complete, the issue may still be network access to Apple or Microsoft enrollment endpoints. I would also check the Intune enrollment failures page for the exact error.
Hey! After a lot of troubleshooting we finally got the device working but not through the normal enrollment process. Setup Assistant kept failing with a cloud configuration error, so we ended up enrolling manually via a local admin account and Company Portal instead. We also faced the same ghost login screen issue the window appeared but we were completely unable to sign in with our company email, leaving the device effectively bricked until we found the local admin account workaround. Device is now managed by Intune but not yet fully compliant. Still working through the remaining issues with our admin team. The root cause of the Setup Assistant failure is still unresolved so the next Mac we deploy will likely hit the same problem. The screenshot represents the ghost laptop login. Did you guys experience this before?
