Forum Discussion

MCT

Jul 19, 2024

Solved

Company portal says rooted device but it's not - Android

Hi everyone, We came across a situation where one of our Android user is not able to access Outlook and Teams due to rooted device. We configured only App protection (MAM) policy in Intune and bl...

Intune

Mobile Application Management (MAM)

mobile device management (mdm)

StuB40
Jul 29, 2024
dilanmic I am in the UK but recently visited China. While I was there my phone had the same message and wouldn't let me open Teams. Still had the issue once back in the UK. I had to shutdown and restart my phone and Teams was working ok again.

wrthissell

Occasional Reader

Mar 15, 2026

When will Microsoft update the Intune Company Portal app log creation source code and release a new version so that we may discover what is actually causing the false positive phone is rooted error message?

I have used my companies tech support, which had me execute all of the steps described in this web page and the open internet, such as uninstalling Intune, Outlook, rebooting, reinstalling Outlook and Intune, and yet I still get this error on a Samsung Galaxy S20 Ultra. I sent the log files to my employer and they could not find the cause and they told me that they sent them to Microsoft over a week ago. I am about ready to upgrade to the Samsung Galaxy S26 Ultra, so I want to resolve this false positive error before I transfer all of my files, apps, and settings to the new phone.