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dilanmic's avatar
dilanmic
Iron Contributor
Jul 19, 2024
Solved

Company portal says rooted device but it's not - Android

Hi everyone,   We came across a situation where one of our Android user is not able to access Outlook and Teams due to rooted device. We configured only App protection (MAM) policy in Intune and bl...
Intune
Mobile Application Management (MAM)
mobile device management (mdm)
  • StuB40's avatar
    StuB40
    Jul 29, 2024

    dilanmic   I am in the UK but recently visited China. While I was there my phone had the same message and wouldn't let me open Teams. Still had the issue once back in the UK. I had to shutdown and restart my phone and Teams was working ok again.

AnitaP620's avatar
AnitaP620
Copper Contributor
Sep 24, 2024

I also have the same issue saying I am using a rooted devise, which the apps was working fine until recent updates of Android and now I am getting the same message for all my company related app (Teams, Condeco, & Microsoft outlook). 

 

Anyone has a solution without factory reset the phone? (and yes I have also tried restarting and shutting down my phone)

 

Thank you!

TePeBox's avatar
TePeBox
Copper Contributor
Feb 05, 2025

I know it's already a long time ago but I thought this might be a good place to document what helped me... 

  • Uninstall the Company Portal App
  • Restart the Phone
  • Open a company managed app like Teams
  • Teams will ask you to reinstall the Company Portal App, do so

That worked for me and was a quick fix compared to resetting the phone ;-)

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