Forum Discussion
Company Portal | App installation issues
Anyone else experiencing issues with downloading apps from company portal?
Win32 apps, pressing install and just spins on “download pending… your device is syncing and will begin downloading your app shortly” Experiencing this issues with 2 different tenants. In 2 different countries now.
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still have an open ticket for this issue with Microsoft, they up until yesterday were telling me that the only way to fix was to re-image the devices with Windows, we manage 4000 Windows devices! Not really an option. The MS engineer was fixed on the idea it was an old version of an application causing a app version mismatch. And didn't seem to even know about this issue until I sent them the link to the blog post!
Yes, this is a known type of issue and it has been seen by many admins from time to time.
If it is happening in multiple tenants and different countries, the most likely causes are:
A temporary Intune/Company Portal service issue on Microsoft’s side
Sync or policy delivery delays
Content delivery or CDN problems for Win32 apps
Things to check and try:
First, check Microsoft Service Health in the M365 admin center. Look for incidents related to Intune, Company Portal, or App Management.
On affected devices:
Restart the “Microsoft Intune Management Extension” service
Restart the device
Force a sync from Company Portal and from Settings > Accounts > Access work or school > Info > Sync
Also verify:
The Win32 app is properly assigned (Required/Available)
The app content is uploaded correctly and not stuck in “Processing”
No conflicting detection rules or supersedence rules exist
If it started at the same time in multiple tenants, it is very likely a backend issue and usually resolves within a few hours after Microsoft fixes it.
Short version:
If it’s happening across tenants and regions, it’s probably not your configuration — it’s likely an Intune service-side issue.I found this today, looks to be a fix. It worked on my laptop which has had the issue since early November.
https://patchmypc.com/blog/company-portal-stuck-on-downloading-idx12729-0x80131040/?utm_campaign=brand-awareness-blog-2025&utm_source=facebook&utm_medium=social&utm_content=blog&utm_term=company-portal-stuck-on-downloading&fbclid=IwY2xjawPRtotleHRuA2FlbQIxMABicmlkETBjQVBZVnZHWVRJOFlMTEJNc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHmHqw9wek6HThy3olLr7SILmo4ik1GnP5wAD2xyKHq4TSCuK3Wu-fWiinJjy_aem_axkkiP_W7Npj0ZGIQQhs7Q
Yes, that’s exactly what I meant by ‘a documented fix’. I just couldn’t remember the link :)
I have exactly the same issue affecting multiple devices, apparently it is due to a previous version of an application that has not been fully removed when trying to install a new version. But I am not convinced at all buy this. MS suggested fix at present is to re-install Windows!
That “Download pending… your device is syncing” loop is almost always a sign that Company Portal is fine, but the Intune Management Extension (IME) never actually starts the Win32 download/install workflow. So the “old version not fully removed” explanation can be true in some cases, but when it suddenly hits multiple devices (and you’re seeing it in multiple tenants/countries), I’d look at the IME/Win32 pipeline first, not at uninstall leftovers.
Two practical things have repeatedly fixed this without nuking Windows:
First, treat it like a client-side portal/IME state issue. On an affected device, reset the Company Portal app (Terminate → Repair → Reset), then restart the Microsoft Intune Management Extension service and sign out/in of Company Portal. People have reported this clearing the stuck “download pending” loop when the UI keeps re-syncing but never progresses.
Second, check IntuneManagementExtension.log for token/config validation errors. There’s a known pattern where the Company Portal sits on “Downloading/Download pending” because IME token validation breaks (errors like IDX12729 / 0x80131040), and the Win32 app never even begins to download. A documented fix is to remediate the outdated IME host app config mismatch (instead of reinstalling Windows).
Hi hanadhanad ,
do you still have the issue?
