Forum Discussion
Company Portal | App installation issues
Yes, this is a known type of issue and it has been seen by many admins from time to time.
If it is happening in multiple tenants and different countries, the most likely causes are:
A temporary Intune/Company Portal service issue on Microsoft’s side
Sync or policy delivery delays
Content delivery or CDN problems for Win32 apps
Things to check and try:
First, check Microsoft Service Health in the M365 admin center. Look for incidents related to Intune, Company Portal, or App Management.
On affected devices:
Restart the “Microsoft Intune Management Extension” service
Restart the device
Force a sync from Company Portal and from Settings > Accounts > Access work or school > Info > Sync
Also verify:
The Win32 app is properly assigned (Required/Available)
The app content is uploaded correctly and not stuck in “Processing”
No conflicting detection rules or supersedence rules exist
If it started at the same time in multiple tenants, it is very likely a backend issue and usually resolves within a few hours after Microsoft fixes it.
Short version:
If it’s happening across tenants and regions, it’s probably not your configuration — it’s likely an Intune service-side issue.