Forum Discussion
Company Portal | App installation issues
I have exactly the same issue affecting multiple devices, apparently it is due to a previous version of an application that has not been fully removed when trying to install a new version. But I am not convinced at all buy this. MS suggested fix at present is to re-install Windows!
That “Download pending… your device is syncing” loop is almost always a sign that Company Portal is fine, but the Intune Management Extension (IME) never actually starts the Win32 download/install workflow. So the “old version not fully removed” explanation can be true in some cases, but when it suddenly hits multiple devices (and you’re seeing it in multiple tenants/countries), I’d look at the IME/Win32 pipeline first, not at uninstall leftovers.
Two practical things have repeatedly fixed this without nuking Windows:
First, treat it like a client-side portal/IME state issue. On an affected device, reset the Company Portal app (Terminate → Repair → Reset), then restart the Microsoft Intune Management Extension service and sign out/in of Company Portal. People have reported this clearing the stuck “download pending” loop when the UI keeps re-syncing but never progresses.
Second, check IntuneManagementExtension.log for token/config validation errors. There’s a known pattern where the Company Portal sits on “Downloading/Download pending” because IME token validation breaks (errors like IDX12729 / 0x80131040), and the Win32 app never even begins to download. A documented fix is to remediate the outdated IME host app config mismatch (instead of reinstalling Windows).