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tomas tuba's avatar
tomas tuba
Copper Contributor
Nov 07, 2017

Cannot delete device

Hi I have problem with deleting old device from Intune.

The device was manualy factory reseted by user and now I cannot delete it from Intune. The DELETE "button" is freezed.

Can anyone give me solution, how to solve this issue?

Thanks,

  • Tomas Tuba's avatar
    Tomas Tuba
    Nov 15, 2017

    Hi, yes that´s the way. But after click "Remove Company data" you have to wait few days, maybe one week and after that you are able to "delete" this device.

    Thank you.

  • Kevin Thomas's avatar
    Kevin Thomas
    Brass Contributor

    Hi Tomas,

     

    Try to click the "Remove Company Data" button first.  That should then enable the Delete button.

     

    Let me know if that works for you.

     

    Thanks,

     

    Kevin

    • Tomas Tuba's avatar
      Tomas Tuba
      Copper Contributor

      Hi, yes that´s the way. But after click "Remove Company data" you have to wait few days, maybe one week and after that you are able to "delete" this device.

      Thank you.

      • Kevin Thomas's avatar
        Kevin Thomas
        Brass Contributor

        Are you sure?  I was able to click delete immediately after wiping...

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