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tomas tuba's avatar
tomas tuba
Copper Contributor
Nov 07, 2017

Cannot delete device

Hi I have problem with deleting old device from Intune. The device was manualy factory reseted by user and now I cannot delete it from Intune. The DELETE "button" is freezed. Can anyone give me sol...
Intune
Mobile Device Management (MDM)
  • Tomas Tuba's avatar
    Tomas Tuba
    Nov 15, 2017

    Hi, yes that´s the way. But after click "Remove Company data" you have to wait few days, maybe one week and after that you are able to "delete" this device.

    Thank you.

Kevin Thomas's avatar
Kevin Thomas
Brass Contributor
Nov 14, 2017

Hi Tomas,

 

Try to click the "Remove Company Data" button first.  That should then enable the Delete button.

 

Let me know if that works for you.

 

Thanks,

 

Kevin

  • Tomas Tuba's avatar
    Tomas Tuba
    Copper Contributor
    Nov 15, 2017

    Hi, yes that´s the way. But after click "Remove Company data" you have to wait few days, maybe one week and after that you are able to "delete" this device.

    Thank you.

    • Kevin Thomas's avatar
      Kevin Thomas
      Brass Contributor
      Nov 28, 2017

      Are you sure?  I was able to click delete immediately after wiping...

      • Tomas Tuba's avatar
        Tomas Tuba
        Copper Contributor
        Nov 29, 2017

        Hi,

        I tried it again and you are right. Now it works. But before in my case I was unabble to delete device immediately after wiping.

        Maybe it was only on devices wich were uncorrectly unenrolled from Intune, or hard resetted by end user. Intune was triyng to contact these devices for some days and after that enabled the DELETE button.

        I guess...

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