Forum Discussion
Copilot in Word changed dramatically overnight and no longer provides the experience I paid to use
I can confirm that essentially the same thing happened to me overnight.
In my case, this is clearly isolated to Copilot in Word. My complete chat history is still available in the Copilot app, browser, Teams, Excel, and PowerPoint.
In Word, however, the previous hamburger/navigation menu has disappeared completely. As a result, I can no longer access my existing chats from within Word or access and launch my agents through the previous interface. Switching from “Edit with Copilot” to “Chat” does not restore these functions.
Existing functionality that was available in Word yesterday is simply no longer accessible today. This is not an interface change from my perspective, but a significant loss of functionality. Several capabilities that made Copilot in Word valuable for my daily work have disappeared overnight. In its current state, Copilot in Word is effectively no longer usable for me.
I would appreciate a clear statement from Microsoft on whether this behaviour is intentional or the result of a regression, and whether the previous functionality will be restored.
I was receiving many of the items described above and the one that help me out tremendously was the suggestions, as I write technical documentation.
I know this may not be the solution for everyone, but something that did restore some of the functionality in Word for me:
- In Word's Copilot, click on the 3 dots at the top of the Copilot box, next to the Close or X
- The menu drops
- Click on All Agent
- Scroll down to More Agents.
- Click on See more
- Scroll down to the Word (Agent)
- Click on it
- An agent information will open
- Click on the Open button
- After a few seconds, the Word Copilot agent opens.
At this point, I was able to click on the hamburger at the top left of the Copilot box at see a list of all of my chats.
If I scroll down to the bottom, I see 3 dots and All Chats.
If I click on that, I see all of my chats in chronological order.
The downside...you have to add that agent to every new document or if you notice that things aren't quite right in a document.
How I stumbled upon this, I don't know.
But, hopefully this will help out some of us that use this religiously.
MS should fix this so you only have to add it once and be done with it.
Sadly, there are no options in my word copilot (see screencap). My only option is to leave feedback.
