Forum Discussion

C_the_S's avatar
C_the_S
Bronze Contributor
Dec 05, 2016

Wrong App Menu For Account

I've been noticing that my admin account app menu is showing up in my regular account app menu in Sharepoint but not other apps in Office365. Here I'm logged in with my regular account in SharePoint...
Delve
office 365
sharepoint
Anne Michels's avatar
Anne Michels
Former Employee
Dec 09, 2016

Hi Cary,

we suspect that you weren't fully signed out, and in particular, your previous OWA session might still be alive.  The app launcher relies on an iframe to OWA for fetching their apps and customizations, and if the browser session has a live OWA session connected to the previous user that you were logged in as, it would reflect the apps and customizations for that. 

 

Could you please try, in the browser session where you repro this, to start a new tab and manually navigate to http://outlook.office.com, and see if you get to the mailbox for the previous user that you were logged in as.  If so, it proves that the signout process was not fully signing you out of his OWA session, and we can investigate further from there.

Thanks,

Anne

  • C_the_S's avatar
    C_the_S
    Bronze Contributor
    Dec 12, 2016

    When I open another tab, and go to OWA I get the mailbox for my current user (the non-admin). Back on the original tab it still shows the App Menu for my admin account.

    Here's what the 2 tabs look like. In back is my normal user OWA, the front tab is my normal user, but with my admin user's menu.

     

    • Anne Michels's avatar
      Anne Michels
      Former Employee
      Dec 12, 2016

      Thanks, Cary. We're looking into it. Will let you know once we find something.