Forum Discussion

Copper Contributor

Aug 14, 2019

Word not responding after 30 seconds, all accounts and devices connected to office 365.

We use an office 365 for business subscription on my work with two accounts with shared documents on One Drive. Since yesterday every time I or my colleague open a word file that is stored on the One...

office 365

onedrive

irwin69

Copper Contributor

Aug 14, 2019

Care4U247

I have had similar issues with Excel only since the weekend with very slow response times. I more often than not have to switch off my internet connection to open the file locally to be able to work on it.

The other extremely bizarre issue is all my CHARTS saved as SHEETS (not charts in worksheets) have corrupted and the only way to get them back is to open them in OpenSource, then reopen in Excel and then resave them as XLS. However, doing this it converts all the charts back to the original chart (ie not as separate tabs). As soon as I move the graph/chart back to a separate TAB the charts corrupt again.

I have unsynced my OneDrive, repaired files and also did a clean install of Office 365 to no avail.

Bizarrely the files open perfectly on other people's PCs.