Forum Discussion
Windows 10 Enterprise subscription is not valid
Recently i have one of our user's machine reverted itself from Windows 10 Enterprise to Pro
I have checked the requirements needed in order for Windows 10 Pro machine getting upgraded to Enterprise via M365 E3 license. I can verify that the machine is
- AAD-Joined
- Windows 10 1803
- Valid M O365 E3 license assigned to the user
The current "error" i am getting is Windows 10 Pro activated with a digital license, Windows 10 Enterprise subscription is not valid.
Not sure what else i need to check or do. Please help? Kind Regards
14 Replies
Tommy0824Today we've found a potential fix for the problem, please try the below and let me know how it goes:
Login as the Microsoft E3 or E5 licensed user.
Open Settings > System> Shared Experiences and click Fix on the account issue.
Log out and back in, see if it has upgraded.
- Thanks for this, i'll keep this in mind when the issue happens again
So far, for users with this issue i would install a VPN so that they get access to the shared drives whilst Windows decide to "fix" itself
- Having same problem, using the same licenses, hybrid environment, we aren't using any Intune management at all only AD and Azure not sure what to try next.
ReneMP unfortunately no. the work around i have was to get a VPN installed so that these affected users can access the shared drives as DA wont work without Win 10 being Ent
Funnily enough, i had about 3 users got affected by this recently and after some time (3 weeks maybe?) it reverted back from Pro to Ent. This all done on the backend and not understanding why is frustrating
- have you checked that the device owner still exists and is licensed? have seen at a customer where the original device owner left the company and their M365 license moved to the new person then device stopped syncing correctly with Intune as the licensing is applied to the user not the device (and the device owner was not licensed), after doing a automatic redeployment of the device and sign in as the new user the device owner updated and was able to sync normally....
Not sure if this is the issue you are having, but something worth checking
Steve:)Thanks for your response Steve. Both the user and device are still active. Everything was fine until about a week ago where the laptop miraculously just downgraded itself from Enterprise to Pro
Do you think removing the laptop from the domain, sync to AAD, re-joining the laptop to the domain and then re-syncing will help? Sounds weird but i am out of ideas
- hmmm strange one then, have you checked that the device can access company resources from the Company Portal WUA ? you could try forcing a sync from settings in Company Portal, other than that try a Automatic redeployment of the device.
Can you please confirm is the device only AAD joined or is it Hybrid joined?
bump. Need help with this guys
