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Tommy0824's avatar
Tommy0824
Copper Contributor
May 02, 2019

Windows 10 Enterprise subscription is not valid

Recently i have one of our user's machine reverted itself from Windows 10 Enterprise to Pro I have checked the requirements needed in order for Windows 10 Pro machine getting upgraded to Enterprise ...
microsoft 365
Tommy0824's avatar
Tommy0824
Copper Contributor
May 09, 2019

SteveMacNZ_Old 

 

Thanks for your response Steve. Both the user and device are still active. Everything was fine until about a week ago where the laptop miraculously just downgraded itself from Enterprise to Pro

 

Do you think removing the laptop from the domain, sync to AAD, re-joining the laptop to the domain and then re-syncing will help? Sounds weird but i am out of ideas

SteveMacNZ_Old's avatar
SteveMacNZ_Old
Copper Contributor
May 09, 2019
hmmm strange one then, have you checked that the device can access company resources from the Company Portal WUA ? you could try forcing a sync from settings in Company Portal, other than that try a Automatic redeployment of the device.

Can you please confirm is the device only AAD joined or is it Hybrid joined?
  • Tommy0824's avatar
    Tommy0824
    Copper Contributor
    May 09, 2019

    SteveMacNZ_Old 

     

    Hi Steve, the device on is shown as AADJoined on dsregcmd /status and shown as Hybrid joined on AAD

    • Nigel Archer's avatar
      Nigel Archer
      Brass Contributor
      May 09, 2019

      Tommy0824we are planning to move our customers to this licensing so be interested to know what's happening here. Has the user UPN changed? If the user can run dsregcmd /status then you can see if 'IsUserAzureAD' is yes.

       

      Nigel 

      • Tommy0824's avatar
        Tommy0824
        Copper Contributor
        May 10, 2019
        IsUserAzureAD is yes, no UPN change at all

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