Forum Discussion
Why sent email not in Sent Items folder?
Hi, yes this is common behaviour with delegated mailboxes. If you want to control where the sent messages appear, take a look at this;
Hi Peter,
Thank you for your reply. Do you think the issue will be gone if I convert this regular mailbox to a shared mailbox?
Thanks,
Grace
No I'm afraid that will make no difference. The message will still appear in the sent items of the delegate, not the originating mailbox.
Hi Peter,
I have tested against a shared mailbox. The sent email was saved in both Sent Items folders in both shared mailbox and the delegate mailbox. The only difference is one is the shared mailbox, the other one is the regular mailbox. I wonder if that's the reason, but at least there is a way to save it to both folders, but I don't know what it is.
Thanks,
Interesting, I do not see the same experience in Shared mailboxes when I test this. The link that I provided earlier will definitely help you to remedy the issue though.
Hi Peter,
I reached out to Microsoft and they confirmed shared mailbox will work, but for regular mailbox, I need to run the PowerShell command as the link that you send to me.
Thank you very much for your help!