Forum Discussion

Iron Contributor

May 19, 2020

Solved

Why sent email not in Sent Items folder?

Hi, I sent an email from a mailbox which I have full access, however the email is not shown in the Send Item folder of the mailbox. The mailbox is a regular mailbox not shared mailbox. Multip...

microsoft 365 apps

office 365

PeterRising
May 19, 2020
Grace Yin

Hi, yes this is common behaviour with delegated mailboxes. If you want to control where the sent messages appear, take a look at this;

https://docs.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/automatically-save-sent-items-in-delegator-s-mailbox

PeterRising

MVP

May 19, 2020

Grace Yin

Hi, yes this is common behaviour with delegated mailboxes. If you want to control where the sent messages appear, take a look at this;

https://docs.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/automatically-save-sent-items-in-delegator-s-mailbox

Grace Yin
Iron Contributor
May 19, 2020
PeterRising

Hi Peter,

Thank you for your reply. Do you think the issue will be gone if I convert this regular mailbox to a shared mailbox?

Thanks,
Grace
- PeterRising
  MVP
  May 19, 2020
  Grace Yin
  
  No I'm afraid that will make no difference. The message will still appear in the sent items of the delegate, not the originating mailbox.
  - Grace Yin
    Iron Contributor
    May 19, 2020
    PeterRising
    
    Hi Peter,
    
    I have tested against a shared mailbox. The sent email was saved in both Sent Items folders in both shared mailbox and the delegate mailbox. The only difference is one is the shared mailbox, the other one is the regular mailbox. I wonder if that's the reason, but at least there is a way to save it to both folders, but I don't know what it is.
    
    Thanks,