Forum Discussion
Users need to re-enter passwork again
Hello,
Since a few day I have multiple report from our users that they need to enter their office365 password again in Outlook 2016. When they enter their password, the password box just re-app...
No we don't use Azure MFA
And what is the auth mechanism you use for O365? Passwords, PTA, AD FS? Can they login to OWA with the same credentials that trigger the Outlook prompt?
Also check the audit logs just in case someone is trying to brute force the account and thus locking it temporarily.
We use passwords, provided by office365. I just tried to login into the portal using a user credentials, no problem. The same user gets message by outlook that he has to fill in his password again.
I did an audit search, nothing came up.
Can you capture a screenshot of the password prompt the next time this happens? Curious as to whether you are seeing the basic auth prompt or the ADAL one.
