Forum Discussion

Copper Contributor

Dec 05, 2017

Users need to re-enter passwork again

Hello, Since a few day I have multiple report from our users that they need to enter their office365 password again in Outlook 2016. When they enter their password, the password box just re-app...

office 365

outlook

Deleted

Dec 05, 2017

Hi Rick

Just to clarify: You don't use Azure MFA and users have an app-password?

Best

Udo

Rick van Oosterhout

Copper Contributor

Dec 05, 2017

No we don't use Azure MFA

VasilMichev
MVP
Dec 05, 2017
And what is the auth mechanism you use for O365? Passwords, PTA, AD FS? Can they login to OWA with the same credentials that trigger the Outlook prompt?

Also check the audit logs just in case someone is trying to brute force the account and thus locking it temporarily.
- Rick van Oosterhout
  Copper Contributor
  Dec 07, 2017
  We use passwords, provided by office365. I just tried to login into the portal using a user credentials, no problem. The same user gets message by outlook that he has to fill in his password again.
  
  I did an audit search, nothing came up.
  - VasilMichev
    MVP
    Dec 07, 2017
    Can you capture a screenshot of the password prompt the next time this happens? Curious as to whether you are seeing the basic auth prompt or the ADAL one.