Forum Discussion
User cannot open shared mailbox in Outlook 2016 - GAL problems
I dont think you will be able to make it work in address segregation scenario. It's pretty much the same situation as with mailboxes hidden from the GAL - you cannot manually access them in OWA/Outlook.
Assuming you have Office 2013 or 2016 installed.
1. Open Outlook
2. Go to File
3. Go to Account Settings --> Account Settings
4. This will bring up a new window where you can add the shared mailbox as a separate email account. If you do not want to do this, then continue on....
5. Double-click the existing email account
6. Go to "More Settings"
7. New window appears, click on the "Advanced" tab
8. Click on "New or Add"
9. Enter the email address of the shared mailbox
10. Click OK/Apply/Next
11. Continue with the Next etc.
12. Restart Outlook and you should have the additional mailbox visible.
Yeah that's exactly what i do, but then i get the error message "The name could not be matched to a name in the address list."
Hi Vincent,
This situation could be because the GAL was not updated yet on your client.
Shared Mailboxes by default will show up at Outlook automatically. This process is based on Autodiscover and Address Book.
You can view this below note:
"Note: If your admin only recently provided you access to a shared mailbox, it may take a short time before the shared mailbox will automatically appear in your Outlook profile. If the shared mailbox doesn't automatically appear, you might need to restart Outlook to see it"
