Unable to play Voicemails in Wav format on Android Device.

Hello Everyone,

Greetings of the Day!!!!!!

I would like to share some information about voicemail on Android Device. I was facing an issue with the Voicemail on Android Device. I was not able to play the Wav formatted Voicemail on the Android device.

While researching I found that we need to have proper Android App Protection Policy to resolve this.

Please follow the action plan mentioned below:

1. Login to the Azure Portal (https://portal.azure.com/)

2. Choose Intune.

3. Choose Client Apps.

4. Choose App protection policies

5. Choose the policy you want to edit (i.e. policy for Android)

6. Choose Properties.

7. Choose Data Protection.

8. You likely have the setting “Send org data to other apps” set to “Policy managed apps”

9. Directly below this you can configure “Select apps to exempt”

10. Choose Select

11. Here you can add apps so that protected apps will be allowed to send data to them (i.e. Outlook to Google Play Music)

12. Add the name “Google Play Music” and use “com.google.android.music” for the value

13. Click Ok.

14. Click Save.

There are many features are getting blocked or not working due to App policy from Intune, please refer the article mentioned below to know more:

https://docs.microsoft.com/en-us/intune/apps/app-protection-policy-settings-android#data-transfer-exemptions)

Please ignore if you already aware about this.

Thanks,

Shrikant Suravase