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Erik Wettergren's avatar
Erik Wettergren
Iron Contributor
Dec 08, 2018

Unable to get target release

I wish to use the feature "reuse slides" in PowerPoint. It works just fine on my old computer ,but on y new one it's simply not there and it is not possible to add through Options->customize ribbon.

 

I contacted MS support and was advised to upgrade to target release. The odd thing is that I already have that option set AND I have the same release and build on my new computer as on my old. The only difference is that on my old it specifically says that I'm on 'target release'

 

I tried to make me a standard user and rejoin as target release - both through the O365 admin portal and by using PowerShell. Also tried multiple times to start upgrade and also to uninstall and reinstall office.

 

I asked MS support to escalate this but they gave up after asking me to reinstall and instead referred me to forums and/or paid support. I general I'm very happy with MS support but in this case I think it was really crap - after 4 or 5 lengthy remote sessions they came up with basically nothing and only very trivial measures.

 

Is there any way to force target release to be applied (or to force Office to be rolled back to older release)?

  • Hi Erik,

    There are a few options.

    First, you should be able to use the Office Deployment Tool (ODT) to download the version you want and set whether the release is targeted.

    https://docs.microsoft.com/en-us/deployoffice/configuration-options-for-the-office-2016-deployment-tool

    https://www.microsoft.com/en-us/download/details.aspx?id=49117

    Second, you always have the office insiders program that gives you the bleeding edge version of office

    https://insider.office.com/en-us/

    Either one may be able to solve the issue. Let me know how it goes. To note per official documentation it can take 24 hours to go into the targeted release after it’s been set just in case you set it recently.

    Best, Chris
    • Erik Wettergren's avatar
      Erik Wettergren
      Iron Contributor
      Thanks a lot for helping out. I will definitely give it a go with ODT, but from a brief overview it seems like it is setting pretty much the same attributes that I already tried using PowerShell (essentially setting OfficeC2RClient.exe /changesetting Channel=Insiders) and then starting an update. This only gave me the result that my Office is already the latest version.

      I changed my user to target release using the O365 admin portal the first time months ago - and it worked well on my old laptop. On my new, however, it did download and install a newer version (same as on my old) but not labelled "target". This is the only difference (apart from missing functionality).

      Nevertheless, I will look into your suggestions and see what that leads to.
      • ChrisWebbTech's avatar
        ChrisWebbTech
        MVP
        Are you sure you're on the same version, go to File > Office account and over on the right under there should say your version, just because it says one vs. the other doesn't mean it's same version exactly. should be like 1812 or something around that, and both should match, just saying targeted and not, isn't going to matter, the version is what matters.

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