Forum Discussion
Unable to Connect my Hotmail Account to Outlook for Mac
I have an M3 MacBook Pro MAX running Parallels Desktop to give me Windows 11.
Historically, I have been able to run Outlook on MacOS and Windows without any problems. However, now I can't add my Hotmail account to Outfor Mac v16.93.
I have removed Outlook and reinstalled it. I have cleared the application data. I also tried to raise a support ticket, but it won't connect to the Live Chat agent.
Contact Support - Outlook for Mac
OneCustomer | Chat Support
We are unable to load chat at this time.
Please try again later.
When I try to add my Hotmail account back in, I get the following message after accepting the Authenticator challenge.
Outlook.com
Connecting to Outlook.com.
An authentication error occurred while configuring account.
Try Again
Connecting to Outlook via a web browser works; Outlook on Windows also works.
Any recommendations on how I can add Hotmail back into Outlook for Mac?
Many thanks,
David
Hi All,
I resolved this by removing all the accounts and reinstalling Outlook from the App Store.
I still can't connect to yjr LIve Support chat, though☹️
To resolve the issue of adding your Hotmail account to Outlook for Mac, ensure your Outlook app is updated to the latest version. Check your Microsoft account settings online to enable "App Passwords" (if 2FA is enabled) and generate a new app password for Outlook. Alternatively, configure the account manually using these settings:
- IMAP: imap-mail.outlook.com (Port 993, SSL)
- SMTP: smtp-mail.outlook.com (Port 587, STARTTLS).
Clear Keychain Access credentials for Outlook/Hotmail on your Mac and restart the app. If the problem persists, create a new Outlook profile or reinstall the Microsoft Authenticator app. As a last resort, contact Microsoft Support via their web portal or try the chat support again later.
