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osintph's avatar
osintph
Copper Contributor
Dec 26, 2023

Support Request Ignored - How to escalate

How do I escalate an ignored (5 days and counting) support request? There is no escalation information in the canned auto-reply; I created it on December 21 am and have not heard back since then. It ...
microsoft 365
microsoft 365 apps
Kidd_Ip's avatar
Kidd_Ip
MVP
Dec 26, 2023

osintph 

 

Which program your subscription purchased? Through EA or CSP?

  • osintph's avatar
    osintph
    Copper Contributor
    Dec 26, 2023
    As mentioned in the post, M365 E5 - no, I do not use a CSP and do not have an EA; however, that should not mean that Microsoft can ignore support requests now, should it? Do you know a generic escalation email? I know that the escalation email is mentioned in the signatures of support agents (manager's email), but it never even got to the point where I got ANY reply.