Forum Discussion

Brass Contributor

Oct 25, 2017

Solved

Spam Issue

We have a general info email box that website contact forms dump to. All that email arrives just fine. The person who checks this email box, will attach the incoming email to a new email and forward ...

admin

exchange

office 365

C_the_S
Oct 25, 2017
Yes, the mail relay/server/whichever's IP address or domain that is being used for email out of the website should be added to the SPF.

C_the_S

Bronze Contributor

Oct 25, 2017

Just to double check, when you say you have the SPF record, do you have entries not only for Office365 but also for the mail server that the website is using to send the form?

Tyler Miller
Brass Contributor
Oct 25, 2017
Thanks for the reply, I should comment that I was incorrect above. The email from the contact form coming to our general box has this message attached to it. So its coming in from the website to our email like that.

I have just the Office365 SPF record, I should add one from our website hosting as well?
- C_the_S
  Bronze Contributor
  Oct 25, 2017
  Yes, the mail relay/server/whichever's IP address or domain that is being used for email out of the website should be added to the SPF.
  - Tyler Miller
    Brass Contributor
    Oct 25, 2017
    Thank you! I talked with web hosting and they gave me the details, so I have done that.