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Forum Discussion

YoungGrasshopper

Copper Contributor

Dec 04, 2020

SharePoint Online: unable to open *.doc files in IE11 in Word Web online

Since yesterday we are unable to open *.doc files in IE11 in Word Web online. It does open up docx files, but not the older office files. We can also open .doc files in Edge and Chrome. Weirdly, exce...

office 365

sharepoint

ChristianBergstrom

Silver Contributor

Dec 04, 2020

Hi, attaching this https://techcommunity.microsoft.com/t5/microsoft-365-blog/microsoft-365-apps-say-farewell-to-internet-explorer-11-and/ba-p/1591666

YoungGrasshopper
Copper Contributor
Dec 07, 2020
ChristianBergstrom I have seen that, and we have plans to migrate to the new edge as our default browser early next year. But your article indicates IE will be deprecated Aug 21st. Why does it not work today?
- ChristianBergstrom
  Silver Contributor
  Dec 07, 2020
  Hey, just wanted to send a heads up. As for the issue I suggest opening a ticket with the official support.
  - YoungGrasshopper
    Copper Contributor
    Dec 07, 2020
    ChristianBergstrom Thanks! I have a premier ticket opened with MS, but was curious if any others were experiencing the same issue and if there was a resolution.
    
    Weirdly, our users are reporting that it's working today. We did not change anything so I'll see what MS has to say about this and I'll post the solution here.