Forum Discussion
Shared mailbox does not update itself
We ended up with creating a seperate mailbox, and stop using shared mailbox.
I would suggest you to do the same.
Unfortunately Outlook has not been optimized enough to do this probably.
Hi Everyone,
The company I work from changed from normal outlook to office 365 webmail at the end of last year and I'm hating every minute of it. We only work with 4 shared e-mail boxes and the fact that they still don't update themselves and we need to constantly refresh to see the tags that have been added to the mails or whether we've received a reply its a nightmare and has really impacted our productivity ( we divide/ assign the e-mails using tags) We have an in house tech support that when presented with this issue basically told me "Sorry, you just need to constantly refresh, there is nothing that can be done about it". I'm not tech savvy enough, so how does this thing about not downloading the share inboxes can be found? Today I spent almost an hour trying to set up some automatic e-mail archiving in subfolders and I still don't know if it worked correctly.
Thanks in advance.
Tatiana_Ramirez assuming that you are still using Outlook to access the mailbox, un-ticking Download shared folders option would be the simplest thing to try. In case of no luck you could also try to add the shared mailboxes using a separate Outlook account. Finally, if nothing helps, you can add your Outlook for the Web as PWA, making the user experience a bit more smooth than you would have via web browser.
- Thanks!!! I tried it out with the colleagues with whom we share the e-mail box and now we can all see the tags in real time 🙂