Forum Discussion

Copper Contributor

Aug 30, 2017

Solved

Shared mailbox does not update itself

Hello everyone, So we have like 10 shared mailbox's and none of them are syncing itself. If I move some mails from inbox to another folder in the shared mailbox, I'd have to go to it and click th...

exchange

microsoft 365 apps

office 365

Martin Sørensen
Nov 30, 2017
We ended up with creating a seperate mailbox, and stop using shared mailbox.

I would suggest you to do the same.

Unfortunately Outlook has not been optimized enough to do this probably.

EDIT Support

Brass Contributor

Nov 30, 2017

I have only just found this thread, see my similar post here https://techcommunity.microsoft.com/t5/Office-365/Shared-folder-sync-issue/m-p/132212#M6850

The solution is to uncheck 'Download shared folders' which forces any shared folders online. This might increase network load so it's worth keeping an eye on performance in general but it seems like background synchronisation doesn't handle shared folders very well. The same applies to delegated mailboxes/calendars etc.

I posted to see if anyone else had encountered this issue but as yet, not received any response.

Thanks

Garry Stephenson

Copper Contributor

Jun 13, 2018

This worked for me. Thanks for your suggestion!