Forum Discussion
Martin Sørensen
Aug 30, 2017Copper Contributor
Shared mailbox does not update itself
Hello everyone, So we have like 10 shared mailbox's and none of them are syncing itself. If I move some mails from inbox to another folder in the shared mailbox, I'd have to go to it and click th...
- Nov 30, 2017
We ended up with creating a seperate mailbox, and stop using shared mailbox.
I would suggest you to do the same.
Unfortunately Outlook has not been optimized enough to do this probably.
EDIT Support
Nov 30, 2017Brass Contributor
I have only just found this thread, see my similar post here https://techcommunity.microsoft.com/t5/Office-365/Shared-folder-sync-issue/m-p/132212#M6850
The solution is to uncheck 'Download shared folders' which forces any shared folders online. This might increase network load so it's worth keeping an eye on performance in general but it seems like background synchronisation doesn't handle shared folders very well. The same applies to delegated mailboxes/calendars etc.
I posted to see if anyone else had encountered this issue but as yet, not received any response.
Thanks
- Garry StephensonJun 13, 2018Copper Contributor
This worked for me. Thanks for your suggestion!
- Martin SørensenNov 30, 2017Copper ContributorWe did this and it did'nt work either.
Anyways thanks for trying. :)- EDIT SupportNov 30, 2017Brass ContributorUnchecking 'Download shared folders' - if that doesn't work, then there is another issue because that simply forces the folder to remain always online. I'm just in the process of setting up a deployment with this setting and will check it out again.