Forum Discussion

Copper Contributor

Jul 24, 2020

Scan to mail from mfp device through SMTP relay connector fails

Hi, As a service technician for multifunctional devices I see more and more companies using an SMTP connector to let the device use scan to mail trough office 365 on port 25. So I tried to set th...

Iron Contributor

Jul 25, 2020

From your explanation seems like you have done correct configuration on both your device and O365, however issues may occur when O365 refuses to connect due to IPs reputation.
Try below and see if it throws any error :-
telnet COMPANYNAME.mail.protection.outlook.com 25

Froota
Copper Contributor
Jul 25, 2020
DeepakRandhawa thx for the reply,

I tried the telnet:

Could not connect to the host on port 25, connection failed......
- DeepakRandhawa
  Iron Contributor
  Jul 26, 2020
  Did it give a reason for connection failure ?
  - Froota
    Copper Contributor
    Jul 27, 2020
    DeepakRandhawa
    
    No, It took like 30 sec. and then I got the message:
    
    'Could not make a connection with the host, on port 25: connection failed.'
    
    A telnet for the smtp of my ISP works fine within seconds.....I don't get it.