Forum Discussion

Copper Contributor

Jul 02, 2020

Unable to see External email address under all contacts in either webmail or outlook

Hello I am unable to see the external email addresses which I have used while emailing listed under ALL CONTACTS or anywhere in my Office365 webmail or Outlook. Can someone guide me here on what mig...

office 365

outlook

Kaushalyapoothera02

Copper Contributor

Jul 10, 2020

GuidovanDijk Hello, Thank you for taking the time to reply.

So technically, won't all the users I have emailed be available under "All users " section when I use outlook.office.com

With the second email I am using, I can see all users(external/internal) listed under ALL USERS section on my webmail so I am just wondering why this particular email is different?!

GuidovanDijk

MCT

Jul 10, 2020

Kaushalyapoothera02

The "All Users" is the list of all users within your tenant "Exchange" using mail a
This can be that within your organization there are external users added with an email address and therefore visible.
To be Shure contact your Exchange engineer maybe he can explain the choices of your organization.

Regards

Guido

Kaushalyapoothera02
Copper Contributor
Jul 20, 2020
Thank you GuidovanDijk !
I think the external contacts were added within our organization itself. That is the reason I am able to see the contacts.

Thank you for taking the time to reply and clarify my doubts. Much appreciated!