Forum Discussion

Copper Contributor

Nov 09, 2017

How can I escalate issues in Office 365?

I have had a support case running with 365 for a couple of weeks. They close the ticket over the New Zealand weekend because of time differences, I reopen it and then have to provide the same informa...

office 365

sharepoint

TC_Verity

Copper Contributor

Apr 16, 2019

RussellRead I have a support case open now that has been 'escalated' once. However I immediately asked for an eta on when I'd hear back from the escalation team member and I've got no reply. It's been 7 days and still I've had no response. This has been a big blocker, we're migrating a company from SharePoint OnPremise to O365 SharePoint and we can't start the migration till this is fixed. Any thoughts?

I thought of opening a support ticket against my support ticket.....haha

Support ticket [Ticket #:13876552]

The funny thing is I opened one with the powerApps team and they've responded every day!

RussellRead

Microsoft

Apr 17, 2019

Hi TC_Verity,

Firstly, I'm sorry that you've been waiting on us for a response. I shared your feedback with the team manager and they are following-up with the team to ensure we maintain regular communications with customers on all open tickets.

It looks like we've now moved your ticket over to another team who are better placed to assist you.

Let me know if things don't improve.

-thanks, Russell.