Forum Discussion
How can I escalate issues in Office 365?
I have had a support case running with 365 for a couple of weeks. They close the ticket over the New Zealand weekend because of time differences, I reopen it and then have to provide the same informa...
We have the same issue where we as tenant are not able to send outbound. Our case is 27991967, and there is a broader incident EX292301. Root cause of this is "an upstream metadata issue is causing anti-spam services to incorrectly block your organization from sending external email."
It has been crickets in terms of status updates since last night. We're coming up on 24 hours since the anti-spam service went off the rails and shut us down. I've requested updates on resolution on the case, but haven't heard back. Any chance we could get some info?
It has been crickets in terms of status updates since last night. We're coming up on 24 hours since the anti-spam service went off the rails and shut us down. I've requested updates on resolution on the case, but haven't heard back. Any chance we could get some info?
RussellRead
Microsoft
Microsoftbbaker8 sorry to hear that the team weren't able to update you as quickly as you needed.
Good to see that the incident is now resolved and mailflow is restored.
-Russell.