Forum Discussion

Copper Contributor

Nov 09, 2017

How can I escalate issues in Office 365?

I have had a support case running with 365 for a couple of weeks. They close the ticket over the New Zealand weekend because of time differences, I reopen it and then have to provide the same informa...

office 365

sharepoint

RussellRead

Microsoft

Mar 15, 2018

Hi Ken Ip,

Sorry to hear that you've been without outbound e-mail for the last few days. I can see that you've sent several NDR examples - thanks for providing the information to help the team to troubleshoot.

I've sent a message over to the folks who manage this team to see what we can do to expedite this one to get you back up-and-running.

-thanks, Russell.

Ken Ip

Copper Contributor

Mar 16, 2018

Issue has been resolved this morning by removing domain name from MS block list.

Thanks Russell for the help!