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Ky1ejc15's avatar
Ky1ejc15
Copper Contributor
Jan 15, 2019

Problems setting up 365 Mail on own domain

Hi Friendly Folks; Yesterday when trying to connect the first two laptops to our domain through 365 Admin, the one that had the admin account connected but the other would not connect to its mailbox...
admin
office 365
LinusCansby's avatar
LinusCansby
MVP
Jan 15, 2019

Hi,

 

Are you trying to sign in to web mail or with outlook? Where do you get the pop-up window from?

 

Did you add you own domain into Office 365 so it is accepted as an domain? You don't have to change MX records for that.

adam deltinger's avatar
adam deltinger
MVP
Jan 15, 2019
It seems he logged in properly so my guess was that the domain was added in 365! What I was wondering about is that the mail didn’t work and no dns records wasn’t changed! This is normal but I was thinking the admin account is on a .onmicrosoft.com domain
  • LinusCansby's avatar
    LinusCansby
    MVP
    Jan 15, 2019

    Could be that the own domain is added but not verified and that both accounts are owndomain.onmicrosoft.com but they tried to sign in with @owndomain.com. 

     

    When the own domain is verified you should be able to set that domain in the username and sign in at login.microsoftonline.com but you won't get any mails util MX is changed and you won't be able to sign-in with autodiscover from Outlook until autodiscover.owndomain.com is added to DNS.

    • Ky1ejc15's avatar
      Ky1ejc15
      Copper Contributor
      Jan 15, 2019

      Thanks Linus. How do I make sure the domain is 'verified?' I didn't take and additional verification steps.. Nothing during the process suggested the domain wasn't isn't yet valid.  Thanks :)

      • adam deltinger's avatar
        adam deltinger
        MVP
        Jan 15, 2019
        Go into domains in the admin portal! Check the status there! You need to verify that you are the owner of the domain! Easiest is by creating a TXT record in the dns ! You will be given instructions in the portal! Here you will also see all the necessary dns records!

        Adam

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