Forum Discussion

Zosimus's avatar
Zosimus
Copper Contributor
Feb 08, 2022

Problem with Office 365 Subscription

I bought Office 365 from OfficeMax about a year ago. Now I am getting a pop-up saying that there's a problem with the subscription and a Fix button. I figure that means it's time to buy again. But, when I click "Fix" it says that my admin hasn't given me rights to Office. There's no admin here. I'm the owner, and I have a customer service rep. When I tried to put in payment information, it said only the admin could do so.

office 365

8 Replies

  • Niels_Kok's avatar
    Niels_Kok
    Brass Contributor
    Feb 08, 2022
    Hi,

    What role does your account have? Global Administrator? Are you able to logon to the admin.microsoft.com page and view the subscriptions?

    If you do, I just would add a creditcard buy the subscription directly from Microsoft and leave the old "OfficeMax" subscription as is.

    If you have more questions, feel free to ask!

    Niels
    • Zosimus's avatar
      Zosimus
      Copper Contributor
      Feb 08, 2022
      It says, "Switch to an account that has permission."
      • Niels_Kok's avatar
        Niels_Kok
        Brass Contributor
        Feb 09, 2022
        Zosimus,

        Allright, but what role does your have account have? Are you able to add another Microsoft 365 subscription?

        Thanks,

        Niels

Resources