Forum Discussion
Problem when printing from Excel online, Word online
Hi! When combining the settings "Always download PDF files" with setting standard PDF viewer to Acrobat reader it seems like printing stops working in Excel online aswell as Word online. When t...
If i open it in the desktop app it works as expected. If i turn off either "Download PDF" in the browser setting or change default app for PDF files to Microsoft Edge it starts working in Excel online app aswell, i can then preview file, and i get the print dialog window to choose what printer to use, different size etc.
PeterTJohnsonZA
Microsoft
MicrosoftHi Marcus
Are you in charge of the AIP/RMS/DLP policies. I have an alarm bell going off in my head related to a setting that allows you only to print from a Managed App and I don't think the DC reader is in that list. If you open the excel file in the desktop app is their any sign of a classification label on the file.
Are you in charge of the AIP/RMS/DLP policies. I have an alarm bell going off in my head related to a setting that allows you only to print from a Managed App and I don't think the DC reader is in that list. If you open the excel file in the desktop app is their any sign of a classification label on the file.
- Hi Peter! Yes, however we dont use any AIP/RMS/DLP policies that limits this kind of behaviour. However, we did turn on web app restrictions CA policys that requires managed device to print from SharePoint/Outlook/Teams. But we did turn off this and try again, and it still didint work.
Even if it was the CA policy that caused this, why does excel automatically converts it to PDF? Why does my PDF settings change a behaviour of a Excel/Word file?- PeterTJohnsonZAI have a theory 😊 albeit a very tentative one. Did you sign out and sign back in after switching off that CAP and how did you disable the CAP?
- We have now tried this in an different tenant, with no CA/AIP rules active and we get the same result.
I have also recreated this on my personal PC and personal free Microsoft account.
Have you tried to recreate this?
Steps to recreate:
Set Acrobat Reader to default app to read .PDF files
Set PDF files to download automatically in browser (Edge or Chrome)
Create new excel file in excel online
Go to file > Print or CTRL+P
The preview window should say "This content is blocked. Contact the site owner to fix the issue."
When proceeding to Print, no dialog window pops up and it just saves it as a PDF to download folder on PC.
