Forum Discussion
Problem when printing from Excel online, Word online
Hi! When combining the settings "Always download PDF files" with setting standard PDF viewer to Acrobat reader it seems like printing stops working in Excel online aswell as Word online. When t...
What happens if you open the Excel file in the desktop app? I'm wondering if someone hasn't been messing around with application policies and the outcome of the policies is that the only Printer available to Office web apps is the print to PDF..
If i open it in the desktop app it works as expected. If i turn off either "Download PDF" in the browser setting or change default app for PDF files to Microsoft Edge it starts working in Excel online app aswell, i can then preview file, and i get the print dialog window to choose what printer to use, different size etc.
- Hi Marcus
Are you in charge of the AIP/RMS/DLP policies. I have an alarm bell going off in my head related to a setting that allows you only to print from a Managed App and I don't think the DC reader is in that list. If you open the excel file in the desktop app is their any sign of a classification label on the file.- Hi Peter! Yes, however we dont use any AIP/RMS/DLP policies that limits this kind of behaviour. However, we did turn on web app restrictions CA policys that requires managed device to print from SharePoint/Outlook/Teams. But we did turn off this and try again, and it still didint work.
Even if it was the CA policy that caused this, why does excel automatically converts it to PDF? Why does my PDF settings change a behaviour of a Excel/Word file?- I have a theory 😊 albeit a very tentative one. Did you sign out and sign back in after switching off that CAP and how did you disable the CAP?