Forum Discussion

Copper Contributor

Jan 10, 2023

PowerPoint: Embedded video crashes while scrubbing

Hi, we have an issue with at least 4 different computer configurations where an embedded .mp4 movie in a PowerPoint presentation crashes when scrubbing in the playback bar. The problem occurs only in...

Copper Contributor

Feb 21, 2023

Same problem here. Does not crash in show mode, only when scrubbing a video in normal slide editing screen. Happenes everytime without fail. Running latest version of PPT on an Asus ProArt. Intel Iris XE plus Nvidia GeForce RTX 3060. Disabiling the Intel GPU does fix the problem, but causes others. This is such a drag. I work in PPT all day long and really tired of these crashes!

Marty1234

Copper Contributor

Apr 24, 2023

elarayan

Hi, did you ever sort out this issue, I have the same problem.

elarayan
Copper Contributor
Apr 24, 2023
Marty1234
Nope, never resolved. Have moved to a project with way less video, and hoping for an update soon!!
- Marty1234
  Copper Contributor
  Apr 24, 2023
  I think it might be the video card. If I set gfx preference to Iris Xe then ppt works much more smoothly than if set to use the Nvidia RTX 3060. am on a Dell XPS 17. Annoying. Can't seem to work out why.