Forum Discussion
Please can you assist me
Please can you assist me - its very very urgent at this point. My mother just died and I urgently need to be able to get old messages my mother sent me and all the messages I was sent from relatives...
Sorry for your loss.
I've seen your post in the Answers forums as well and basically we in these forums can't really help you either.
What I would suggest is to wait to try to access your accounts until you get back home. Likely, when you aren't as stressed as you are now you just might remember those passwords.
Thanks - true but sadly I really need to access accounts now and cannot wait until I travel 9000 mikes back as I’ve got to deal with relatives and friends while I’m still in the USA
As you've said you've tried everything so there's nothing more that can be done as no Microsoft Tech Support person is going to give you access to your email account unless you can prove ownership, which you haven't been able to.
I can't speak to Facebook as I'm not a user of their service so I don't know what policies they have in regards to someone forgetting their passwords.