Password required Office 365

Question

Hello,
We have a problem with Office 365.At the time of launching Outlook, we have an error telling us "Password required" at the bottom right of the window.When you click on this window to insert my password, the page closes automatically.

Thank you for your help.

Regards,

doug bartley · Answer

chris57970&nbsp;Does the login box appear and disappear quickly?&nbsp; &nbsp;If so we have seen similar behavior on occasion for users.&nbsp; Here is what we did to resolve on&nbsp;a Win 10 device.&nbsp;Close Outlook.&nbsp; &nbsp;Go to 'Settings', then 'Accounts'.Click on 'Access work or school'&nbsp;If your device is joined to local AD, you should see that listed.&nbsp; You want to see if there is an additional Microsoft account (work or school).&nbsp; &nbsp;If you click on this account you should have an option to disconnect it.&nbsp; &nbsp;Afterwards try Outlook again.&nbsp; This seemed to work in our case every time.&nbsp; Let us know how it goes.&nbsp;&nbsp;

chris57970 · Answer

Doug Bartley&nbsp;&nbsp;Hello,&nbsp;I have already made this option but without success.

rnishat0786 · Answer

chris57970&nbsp;&nbsp;I have seen similar behavior in our organization as well.&nbsp;Try using -&nbsp;HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\AutoDiscover registry key...&nbsp;reference article -&nbsp;https://support.microsoft.com/en-in/help/2212902/unexpected-autodiscover-behavior-when-you-have-registry-settings-under&nbsp;If that did not work user SARA - Support and recovery assistant from MS. You can download it from the below link -&nbsp;&nbsp;https://diagnostics.office.com/#/&nbsp;&nbsp;

vasilmichev · Answer

Another option is to (at least temporary) disable WAM:
&nbsp;
[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity] "DisableADALatopWAMOverride"=dword:00000001

chris57970 · Answer

Rnishat0786&nbsp;&nbsp;Hello,&nbsp;I do not understand your explanation.Thanks for your help.

Forum Discussion

Password required Office 365

9 Replies

Resources