Forum Discussion

Copper Contributor

Apr 02, 2019

Password required Office 365

Hello, We have a problem with Office 365. At the time of launching Outlook, we have an error telling us "Password required" at the bottom right of the window. When you click on this window to inser...

office 365

Doug Bartley

Copper Contributor

Apr 02, 2019

chris57970 Does the login box appear and disappear quickly? If so we have seen similar behavior on occasion for users. Here is what we did to resolve on a Win 10 device.

Close Outlook.

Go to 'Settings', then 'Accounts'.

Click on 'Access work or school'

If your device is joined to local AD, you should see that listed. You want to see if there is an additional Microsoft account (work or school). If you click on this account you should have an option to disconnect it. Afterwards try Outlook again. This seemed to work in our case every time. Let us know how it goes.

chris57970
Copper Contributor
Apr 02, 2019
Doug Bartley

Hello,

I have already made this option but without success.
- Rnishat0786
  Iron Contributor
  Apr 02, 2019
  chris57970
  
  I have seen similar behavior in our organization as well.
  
  Try using - HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\AutoDiscover registry key...
  
  reference article - https://support.microsoft.com/en-in/help/2212902/unexpected-autodiscover-behavior-when-you-have-registry-settings-under
  
  If that did not work user SARA - Support and recovery assistant from MS. You can download it from the below link -
  
  https://diagnostics.office.com/#/
  - chris57970
    Copper Contributor
    Apr 03, 2019
    Rnishat0786
    
    Hello,
    
    I do not understand your explanation.
    
    Thanks for your help.